Privacy Policy

Last updated: January 15, 2026

This Privacy Policy explains how Anderson Locksmiths ("we", "us", "our"), owned and operated by Clevola B. Polk at 5911 Kepler Dr, San Antonio, TX 78228, USA, collects, uses, and protects your personal information when you visit https://andersonlocksmiths.com or use our locksmith services.

1. Information we collect

Information you provide

• Name, phone number, email address, and service address when you request a quote or book a service.
• Vehicle information (make, model, VIN, proof of ownership) when we cut or program a car key.
• Property ownership verification (photo ID, proof of residence) when we perform a residential rekey or lockout.
• Payment information processed through our third-party payment processors — we never store full card numbers on our systems.

Information collected automatically

• Standard web server logs (IP address, browser type, referring page, time of visit).
• Essential cookies required to make the site work, and, if you consent, analytics cookies used to understand how visitors use the site.

2. How we use your information

• To provide the locksmith service you requested.
• To verify property ownership before rekeying, cutting car keys, or opening locks.
• To send appointment confirmations, service updates, and receipts.
• To respond to questions, complaints, or warranty claims.
• To comply with Texas law and law-enforcement requests, including record-keeping requirements for locksmith companies.
• To improve our website and marketing, when you have consented to analytics cookies.

3. Legal basis

We process personal information because it is necessary to perform the service you requested, to comply with legal obligations that apply to licensed locksmiths in Texas, or with your consent (for optional cookies and marketing communications).

4. Sharing your information

We do not sell your personal information. We share it only with:

• Payment processors (Stripe, Square) to charge for services.
• Service providers who help us run this website (hosting, email delivery).
• Law enforcement, courts, or regulators when required by law.

5. How long we keep information

Service records are retained for at least four (4) years to comply with Texas locksmith regulations and tax record-keeping obligations. Marketing preferences are stored until you withdraw consent. Analytics data is retained for up to 26 months.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of certain uses. To exercise any of these rights, email CLEVOL@abk.andersonlocksmiths.com or call +1 (210) 827-2318. We respond within 30 days.

7. Data security

We use industry-standard technical and organizational measures (TLS encryption, access controls, background-checked staff) to protect personal information. No system is perfectly secure — if we ever become aware of a data breach affecting your information, we will notify you as required by Texas law.

8. Children

This website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-party links

Our site may contain links to third-party websites (for example, hardware manufacturers). We are not responsible for their privacy practices.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new "last updated" date. Please review periodically.

11. Contact

Anderson Locksmiths
Attn: Privacy Officer
5911 Kepler Dr, San Antonio, TX 78228, USA
Phone: +1 (210) 827-2318
Email: CLEVOL@abk.andersonlocksmiths.com